I have BANS and WordPress sites on Bluehost. In the past I have had an occasional suspension due to CPU over load. I found that using a WordPress database plugin can cause this so I deactivated this plugin on all my WP sites. Since then I hadn’t had the suspension happen until last Sunday. Every few minutes I was getting my websites suspended for CPU overload. I haven’t activated any new plugins or done anything different.
On Monday my account was deactivated. No warning, no offer to help me find the problem, Just an email that my data will be deleted in 15 days and my data may be available until then.
I sent 4 emails over the day and put in a ticket and absolutely no response. I didn’t realise they had live chat until someone told me, so on Tuesday I contacted them this way and they agreed to allow me access to my cpanel and ftp so I could retrieve my data. 48 hours after my first email I had a reply to the effect that I could no longer use emails or tickets to contact them. They email mail you to tell you they’ve deactivated you but you can’t use email to reply to them and get any information, the only way is through live chat which they don’t tell you in the email!!
Is this any way to do business?
Next I had an email form the abuse department that I was using too many resources. Here’s an extract
“Bluehost’s service is designed to meet the typical needs of small business and home business website Subscribers in the United States. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a dedicated server.”
So am I a large enterprise with 20 niche websites and a blog? or is it the “internationally based businesses” part that’s the problem?
They allow you to have 100 databases and unlimited space etc. Doesn’t 100 databases imply 100 websites? Obviously they really don’t mean ‘unlimited’ at all. What i am angry about is the way they went about this. If they only want you to have say 15 websites say so! Or let me know that I am exceeding their magic no (whatever it is). I would have stopped adding sites and hosted on another server. No warning just pull the plug is appalling business practice.
I have now moved all my websites to a new account on Hostgator and they are working fine. So far I haven’t seen a drop in SERP’s.
It’s not the way of doing business… But it seems that’s the way hosting providers are doing their business. I’ve heard the same stories about GoDaddy.
They had to warn you at least. And of course it’s their job to find the reason of that overload.
Where are you going to host now?
Yeah, I was booted from Netfirms once because I was spaming emails. If they would have checked into it, all the emails were being sent to me. I had an error in my code that was flooding out thousands of emails a minute. They needed to put a hold on sending, but not the boot. They never even tried to contact me. These hosting companies are not doing good business by us customers.
To solve all these problems, the best is to invest on a local VPN server which can cost approx. 70USD per month. At least you get semi-dedicated services and better support. Quality comes with price when web hosting is involved.
Rif Chia
how could they deactivate your websites without warning
I mean its a matter of being cautious for us like web page owner and user. Isn’t it?
well how is your web working now? are you still having problems ?
Good Post! I have already heard the same process about GoDaddy. It is a domain registration website.It’s not the way of doing business.
correct, The word press plug in will cause system overload. I too facing the problem.Some times my system is getting restart.
I sympathise with your situation and fully understand. I have had similar issues with another shared host provider. I did not even utilise a fraction of the resources they were openly advertising and they put my main clients site down in the middle of an advertising campaign. Althiough I requested them to giveme time for one day they would not oblige. All I did was used up 200 MB of bandwidth in a day as 5000 visitors visited the site on the day of the email campaign.
i hope u have had enough sites in ur hand to make you not to worry for the lost site.
good luck for future
I did was used up 200 MB of bandwidth in a day as 5000 visitors visited the site on the day of the email campaign.
It is a domain registration website.It’s not the way of doing business.
I have heard great things about HostGator, but if you are generating a healthy amount of change, what I would do is move to a dedicated server, so you don’t have any problems and are more secure.
I really like this post. Thanks for share this one.
I have heard similar stories about Blue Host. Communication and intimation is the basic right of a client doing any sort of business. Well, I prefer to use Hostgator as well for their quality of customer support.
That’s not a good hosting site to involved with., I think you must change hosting site if that is happening to you.., That’s my advice., Finding ways to solve the problems is the good thing to do.. Good effort for you., Good luck and More Power to this post.!
gr8 Post! I have already heard the same process about GoDaddy, prefer to use Hostgator.thanks
Thank you for the info. i’m looking forward to the additional valuable information here. thank you
Hello
a small mark at the time of my passage on your very beautiful blog!
congratulations!
thanks for making us share your moments
you have a translation of my English space!
cordially from France
¸..· ´¨¨)) -:¦:-
¸.·´ .·´¨¨))
((¸¸.·´ ..·´ -:¦:-
-:¦:- ((¸¸.·´* ~ Chris ~ -:¦:-
http://SweetMelody.bloguez.com
The word press plug in will cause system overload. I too facing the problem.Some times my system is getting restart.
A very Nice blog and this will prove to be very helpful to me. Thanks for sharing your views and thoughts.
i agree with you totally. sometimes it is possible that some little mistakes can be done by someone. but that does not means that they will not call him again who has done mistakes. they should contact with him because only that person can know exactly what actually has been done there..
They needed to put a hold on sending, but not the boot. They never even tried to contact me. These hosting companies are not doing good business by us customers.
Thanks for informing us about bluehost.Shall not use it and I would certainly help spread the words about them.